How video reassures and empowers patients to make better readmission decisions.
Dr. Andy Little, Program Director for the ER at AdventHealth, discusses with Julie Soukup, of Take 1: Patient Podcast, his experience recording patient interactions for better communication and patient education. He has recorded discharge instructions since 2017, particularly for pediatric patients and those with complex diagnoses. A small study at Doctor's Hospital in Columbus, Ohio, revealed providers' concerns about being recorded despite acknowledging patients' right to do so.
Dr. Little emphasizes the benefits of recording, such as reducing misunderstandings and improving patient outcomes. He has not faced any legal issues from recording and believes it empowers patients to make informed decisions about their care.
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Key Take-Aways from Recording Discharge Podcast
Dr. Andy Little's Experience with Recording Patient Interactions
Dr. Andy Little explains his personal experience with recording discharge instructions for patients.
He shares the results of a pilot study conducted at Doctor's Hospital in Columbus, Ohio, which showed mixed reactions from providers about being recorded.
Dr. Andy Little emphasizes the benefits of recording, such as providing patients with clear instructions and reducing misunderstandings.
He recounts a specific instance where recording a conversation with a patient's parents helped them make informed decisions about their child's care.
Benefits of Recording Patient Interactions
Julie Soukup and Dr. Andy Little discuss the benefits of recording patient interactions, including empowering patients and reducing readmissions.
Dr. Andy Little explains his approach to recording, focusing on specific scenarios like pediatric patients and elderly patients with caregivers.
He highlights the importance of providing patients with clear instructions and reassurance, especially in high-stress situations.
Dr. Andy Little shares feedback from patients who appreciated the recorded messages, which helped them understand their care better.
Advice for New Physicians and Final Thoughts
Julie Soukup asks Dr. Little for advice for new physicians considering recording patient interactions.
Dr. Little advises starting with low-risk patients and gradually building a recording cadence.
He emphasizes providing medically accurate information and acting in the patient's best interest.
Dr. Little concludes by reiterating the benefits of recording, including empowering patients and reducing misunderstandings.
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